Most companies spend a lot of money to create a brand that inspires trust. This is no way you will be happy to spend your money on a company that has wronged you. The reverse will be the case if you or your clique have had a terrible experience with a company. So, you are likely to buy from them or recommend them to your family and friends. When you see or get in touch with some companies, how do you feel about them? Perhaps, you have heard great things about their products, services, or leadership. This next wave is called the Market Trust. You can also speak about others as if they were present. You can show loyalty by giving credit to others to thank them for their input in getting the results. When you are loyal, people will see you as trustworthy. Be humble, take responsibility, and don’t make a habit of blaming others for your mistakes. When you’re wrong, don’t hesitate to make things right as soon as possible. In the present global economy, transparency is fast becoming popular as the critical value in organizations with high levels of trust. You need to create transparency and be genuine in a way that people can verify. There are no little things because everything has an impact on trust. Never miss the opportunity to show concern and care for people. Treat everyone with respect, especially those who have nothing to offer you. If only they knew that clear communication means less meetings and higher productivity. The main reason why trust is low in most organizations is because the leaders don’t communicate honestly. He doesn’t even mind adding the mistakes that he made during the year.
He usually writes a management letter for his company’s annual report with no fluff. Some of them are listed below:īusiness tycoon Warren Buffet is renowned for saying it as it is. Hence, there are certain powerful behaviors common to high–trust or highly trustworthy leaders and people worldwide.
#STEPHEN COVEY SPEED OF TRUST HOW TO#
Relationship Trust is the second level of trust, and it’s all about learning ways to increase trust and how to avoid destroying it. The higher your credibility, the higher the trust you will inspire. Once you start making and keeping commitments to yourself, remember to be open and stand for something as these will help you to increase your credibility and self–confidence. Results are the fruits, which are measurable, tangible and visible outcomes that people can see and evaluate. Capabilities are the branches that allow us to produce. Intent is the trunk that grows out in the open. The metaphor of a tree can help to better explain the four cores of credibility: Integrity is the root below the surface that allows everything to grow. These are intent, capabilities, integrity and results. To build our credibility, we need to understand four cores or key elements related to character and competence. Can people trust you? How credible are you? Believability or credibility is the foundational principle for this wave. This first wave is also known as Self Trust. Does it sound complicated? That might be because you think that trust is a character for a special few, but it isn’tĪccording to Stephen Covey, trust happens in five successive waves :
So, we need to get better at creating, extending, and restoring trust. The impact doesn’t just stay in our present moments, it also creeps into our future moments - both professionally and personally. If trust is removed, deepest relationships and connections will fall apart. With every single violation of trust, we recover slowly because we are worried about everything else out there. Various kinds of relationships are built and sustained by trust but they can also be damaged by lack of trust.
Trust affects everything in our lives 365 days a year, from our work to our personal relationships. Trust is an actionable, tangible asset and the one thing that changes everything